Refund Eligibility: As a new customer, you have 30 calendar days from the "Date of Purchase" to request a refund for any reason.
Date of Purchase: This is defined as the date you pay the one-time "Setup Fee" for IDES to build your website.
Questionnaire: You must complete a business questionnaire for UENI to build your website. You can still request a refund within the 30-day "Refund Period" even if you haven't completed the questionnaire or received the website.
Deadline: After the 30-day Refund Period, you are not eligible for a refund, regardless of whether you've completed the questionnaire or received the website, with one exception. Failure to complete the questionnaire does not extend the refund period.
Extension of Refund Period: If IDES fails to deliver your website within 7 days of you completing the questionnaire, the refund period will be extended by the number of days they were delayed.
Refund Amount: The refund will be the full amount you paid, minus the cost of a custom domain name if you selected one. If no custom domain name was selected, the full amount will be refunded.
Updated on August 8, 2025