📄 IDES Refund Policy (I Do Expert Solutions)
​General Refund Eligibility & Duration
​We offer a 30-day money-back guarantee to all new customers on the initial Setup Fee for Starter Plan (Website) Only
​The start date of this 30-day period depends on the service purchased, as detailed below.
​💻 Website Setup Package Refund Policy
​Refund Period Duration: 30 calendar days.
​Start Date of Refund Period: The 30-day period begins on the date the client submits the completed website questionnaire to IDES.
​Initial Payment: The one-time Setup Fee is paid upfront to commence website development.
​Deadline: After the 30-day Refund Period has expired, you are no longer eligible for a refund.
​Extension of Refund Period: If IDES fails to deliver your completed website within 7–14 days of your questionnaire submission, the Refund Period shall be extended by the total number of days the delivery was delayed.
​Refund Amount: Full Refund of the Setup Fee paid.
​Domain Name Deduction: If a custom domain name was purchased by IDES for you, its non-recoverable cost will be deducted from the total refund amount.
​🤖 Automation Packages (Plus and Growth Plan), AI Chat, AI Voice Refund Policy
​Refund Period Duration: 30 calendar days.
​Start Date of Refund Period: The 30-day period begins on the launch date of the automation package.
​Setup Fee Status: The initial Setup Fee paid for Automation Packages is strictly non-refundable, as it covers the immediate labor and technical costs of configuration and deployment.
​Other Refundable Amounts: Any other refundable amounts (if applicable, such as prepaid monthly service fees) remain subject to the 30-day eligibility period established above.
​Defining the Automation Package "Launch Date"
​For the purposes of the 30-day money-back guarantee, the "Launch Date" is explicitly defined as the earliest of the following events:
​The date IDES provides the client with the necessary integration code (e.g., a tracking script) to be placed on their existing website.
​The date IDES successfully deploys the automated chat tool and confirms it is visibly active on the client's website.
​The date IDES confirms the automated chat solution is live and connected to any designated social media platforms (e.g., Facebook Messenger).
​Policy Last Updated: October 28, 2025